Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 3(2).ĭehotman, K. Pengaruh Disiplin, motivasi dan semangat kerja terhadap produktivitas kerja pegawai dinas pendapatan daerah kota manado. Variables not addressed in this study explain the remaining 36.3 percent.Īssagaf, S. That is, compensation and motivation affect 63.7 percent of their performance.
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The examination of the coefficient of determination yielded 63.7 percent. Overall, salary and motivation have a considerable impact on employee performance. Compensation (X 1) and Motivation (X 2) have significance values of 0.000 < 0.05. Compensation (X 1) has a t count > t table of 4.644 > 1.678, with a significance of 0.000 t table of 4.901 > 1.678 and a significance of 0.000 3.20. The results showed that the two variables evaluated had a favorable effect in part. Data analysis utilizing various linear approaches. Applicant's name: The saturated sample method was used to choose 50 Bank Jabar Banten Syariah Bandung workers. International Conference on Management and Education Innovation, 37–196, 2012.To assess the impact of remuneration and work incentive indicators on employee performance at Bank Jabar Banten Syariah Bandung. Responsibilites and Excellent Service on Customer Satisfaction: Case Study of DKI Islamic Bank. Yen, I., Bastani, F., Hwang, S., Zhu, W., & Zhou, G. ,Service Management: Mewujudkan Layanan Prima / Fandy Tjiptono. Service management: mewujudkan layanan prima / Fandy Tjiptono. IOP Conference Series: Earth and Environmental Science, 343(1), 0–5.
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The consciousness of excellent quality service to improve effectiveness of TQM and kaizen-PDCA quality management. Suriadi, Abadi, I., Jasiyah, R., Hardin, Dahniar, N., Jusni, & Alputila, M. Prosedur penelitian suatu pendekatan praktik. Unpacking the Service Triangle: Arranging Power Relations Between Frontline Occupations. In Metode Riset Penelitian Kuantitatif Penelitian Di Bidang Manajemen, Teknik, Pendidikan Dan Eksperimen. KUALITAS LAYANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH ( Studi pada BRI Syariah KCP Ponorogo Dan Bank Muamalat SKRIPSI. Bolstering human capital management and engagement in the health sectors.
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Osibanjo, A., Adeniji, A., Salau, O., Atolagbe, T., Osoko, A., Edewor, O., & Olowu, J. Journal of Hospitality and Tourism Management, 20, 23–33. Effects of co-worker support and customer cooperation on service employee attitudes and behaviour: Empirical evidence from the airline industry. J., Gould-Williams, J., & Lertthaitrakul, W. International Journal of Human Resource Management, 31(21), 2737–2760. Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees. TAWAZUN : Journal of Sharia Economic Law, 3(1), 63. Service Excellent Berdasarkan Prespektif Islam di Bank Syariah. Marketing management/Philip Kotler, Kevin Lane Keller. International Journal of Bank Marketing, 37(3), 858–879. The effects of nonwork and personal resources on frontline bank employees’ work engagement and critical job outcomes. Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors. California Management Review, (1), 39–56. Delivering excellent service: Lessons from the best firms. International Journal of Advanced Research (IJAR).įord, R C, Heaton, C. Journal of Service Management, 25(1), 30–48. How technical and functional service quality drive consumer happiness: Moderating influences of channel usage. SAGE Publications, Inc.ĭe Keyser, A., & Lariviere, B. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches - John W. Competencies Development Program.Ĭreswell, J. Dalam Peningkatan Excellent Service, 1(1), 17–30.īarata, A. Jurnal Program Studi Pendidikan Ekonomi (JPPE), 7(2), 1–10. Pengaruh Pelayanan Prima ( Service Excellence ) Terhadap Kepuasan Pelanggan Salon Agata Singaraja.
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Customer service quality in the Greek Cypriot banking industry. Arasli, H., Mehtap-Smadi, S., & Katircioglu, S.